Version 0.1 · 24 September 2026 · applies once orders open
Delivery and returns
Three ways to ship. You choose, after reading the real window and the risk. Whatever you choose, you keep the right to a refund or a redelivery if the parcel does not arrive.
The three tiers
| Tier | How it travels | Window we state today | Offered |
|---|---|---|---|
| Express | Courier end to end (UPS, DHL, FedEx) | 3 to 11 days from dispatch | Where the parcel's weight allows; duties prepaid where the line offers it |
| Standard (default) | Commercial air cargo, tracked and insured, with a claims process | 3 to 4 weeks from dispatch; we will replace this with the window measured on our own parcels | Every order |
| Economy | Post (Hong Kong Post or Netherlands Post to your national post) | 4 to 8 weeks from dispatch | Only for orders under the value cap, only where the postal service is reliable, and only after you read the notice below and tick the box yourself |
Windows are counted from dispatch, which follows sourcing and inspection at origin, usually 3 to 7 days after your order. The price shown for your country includes Standard delivery; Express and Economy adjust it at checkout.
Economy: the notice we show before you can choose it
Economy shipping: cheapest, slowest, some risk. Your parcel travels by post. Our delivered parcels on this route have taken 4 to 8 weeks. Tracking can go quiet for two weeks at a time. A small number of postal parcels are lost or damaged. If yours has not arrived 8 weeks after dispatch we refund you or send it again, your choice, but the wait is real. If you need it sooner, pick Standard or Express.
In Nigeria, Economy is hidden by default and shown only behind "show slower options", because the postal route there has been the slowest we have measured. Choosing Economy changes what you should expect. It never changes what you are entitled to.
What you never give up
- A refund or a redelivery, your choice, for a parcel that has not arrived once the stated maximum window has passed.
- The right to cancel for a full refund at any point before dispatch.
- A remedy for an item that arrives damaged or is not what was described: replacement or refund, with return postage covered by us when the fault is ours.
- Your statutory rights under the consumer law of your country. Nothing on this page reduces them.
Returns
Change-of-mind returns are accepted within 14 days of delivery on unused items in their original packaging, with return postage paid by you unless the item was faulty or wrongly described. Some categories are excluded for hygiene reasons and say so on the product page. Refunds go back to the payment method used, within 10 days of the item reaching us.
Duties and taxes
Where duties or import taxes apply in your country, we show them before you pay and, on lines that support it, prepay them so nothing is collected at your door. Where a line cannot prepay, the product page says "tax due at door" and gives our estimate.
Questions
help@plainroom.shop. We answer within one working day.